GET THE HELP YOU NEED ABOUT POOL SURFACES

The National Plasterers Council “Ask the Expert” program is available to pool owners and NPC members to assist in resolving issues with pool surfaces. For many years, numerous issues have been resolved using various remedies and solutions that are readily available. Please complete the form below, and provide as much detail as possible.

If you have a problem such as discoloration, staining, deterioration, you must give us some basic information. What is your water chemistry? Do you use a pool service company? What kind of chlorination are you using? How big (gallons) is your pool? What kind of heating are you using? Are you on well water or city water? How old is your pool? How old is your surface? Was a start-up procedure performed? Please answer these questions in the form below.

Ask the NPC

We will make every effort to address your question/problem in a timely manner. Please fill this form out honestly and to the best of your ability so we have the necessary information to help assist you with the technical advice you need. Most of the time, a phone call is required. Please provide a telephone number where you are most readily accessible.

Are you a company or a homeowner? *

Company
Homeownwer

Name *

First

Last

Email *

Phone *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

Name or Company of Plasterer *

Is your plasterer/builder/service an NPC member? *

Yes
No
Not Sure

Are you an NPC member? *

Current Water Chemistry

pH *

Calcium Hardness *

Carbonate Alkalinity *

Cyanuric Acid *

Age of Plaster *

Size of Pool *

Type of Finish *

Type of Chlorine Used *

Question/Pool Problem *

Have you contacted your pool builder/applicator/manufacturer to remedy this issue? What was the outcome? *

Pictures

Click or drag files to this area to upload. You can upload up to 5 files.

Upload any photos that would describe your current situation.